Search Engine: Elastic

Article ID: 129913, created on Nov 28, 2016, last review on Nov 28, 2016

  • Applies to:
  • Business Automation

Symptoms

Store sync fails:

Synchronization failed with error:
Error while transmission one of the images ID #86d091701b17d942.Error while transmission one of the images ID #190d8015c08af801.Error while transmission one of the images ID #ba9e5627c69e010a3.

Cause

There are references to the images that do not exist. Check the service plans icons:

pba=> select "PlanID", "ImageID", "AccountID" from "Plan" where "ImageID" not in (select "DocID" from "BlobDocument");
 PlanID |      ImageID      | AccountID
--------+-------------------+------------
   3455 | 86d091701b17d942  | 10002301
   5794 | 190d8015c08af801  | 10002301
   5454 | ba9e5627c69e010a3 | 10003972
   5441 | 86d091701b17d942  | 10003972
   3161 | ba9e5627c69e010a3 | 10002301
(5 rows)

The root cause is to be investigated additionally. In many cases it is not possible to be sure int he reasons, as there are no more logs. One of the possible reasons is old bugs, e.g. #PBA-66548 ("Service plan icon is not cloned when resellers wizard is single-step"). It is also possible that the plans were clone and the image of initial bug was changed, the link is left broken due to the bug #PBA-36319 ("When cloning plan the icon reference is copied but icon is not copied itself").

Resolution

It is required to edit or delete the icons from these plans to make sure store can be synced.

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