Article ID: 129906, created on Nov 28, 2016, last review on Nov 28, 2016

  • Applies to:
  • Business Automation 7.0

Symptoms

After upgrade to OSA 7.0.x manual attempt to start pcpapi or csmapi service fails:

[root@bm bin]# /etc/init.d/pcpapi status
Checking Stellart Log Server:                              [RUNNING]
Checking Application Transaction Manager:                  [RUNNING]
Checking Stellart Generic Worker Process:                  [RUNNING]
Checking Stellart WWW Server:                              [RUNNING]
Checking Stellart XML RPC Server:                          [RUNNING]
Checking Business Automation Tasks Execution Scheduler:    [RUNNING]
Checking Business Automation pcpapi Container:             [STOPPED]
[root@bm bin]# /etc/init.d/pcpapi start
Starting Business Automation pcpapi Container:             [FAILED]

After OSA upgrade to version 7.0 PCPAPI service is shown in the list of BA services as trying to start by failing. Normally, there should not be PCPAPI service at all after upgrade to 7.0

Cause

Since OSA 7.0.0 these services are not used anymore. They were not removed from the services list (init scripts are stil present in /etc/init.d because of the bug #PBA-77412 ("Folder restapi not removed after upgrade to 7.0").

Resolution

Do not attempt to start these services, they are not used anymore.

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