Article ID: 129904, created on Nov 27, 2016, last review on Dec 4, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

Provisioning "tenant" for APS application Exclaimer task fails:

500 Internal Server Error
[Libs::ExclaimerException] Provisioning: resource e6664cbd-6a04-484e-b586-c6941035259b of type 'tenant' (http://sofcloudit.com/app/exclaimer/tenant/1.0) for APS application 'Exclaimer-1.0-6': Internal Server Error: An unexpected error has occured.

The following error is shown in the /var/log/httpd/error_log on the APS endpoint:

APS-Exclaimer[24833]: Error on addExclaimerSubscription with message: An unexpected error has occured::500 ::Request Params: {"SubscriptionID":1011011,"EmailAddress":"accounts@example.com","MailboxCount":10000,"CountryCode":"UK","TrialDays":0}

The same symptom can be observed while attempt to provision sales/change order in billing.

Cause

Incorrect CountryCode parameter.

It should be GB for United Kingdom.

Resolution

Ensure that account contact information and contact information of every user in this particcular account is configured properly.

Change the countryName parameter to GB and re-submit the order/task.

Search Words

exclaimer tenant task fails

exclaimer task failed

http://sofcloudit.com/app/exclaimer/tenant/1.0

Error on addExclaimerSubscription with message: An unexpected error has occured::500

Exclaimer

The order provisioning has failed. The last error - "Service Plan change of Subscription #1039895 has been failed: 'Task "Provisioning "tenant" for APS application Exclaimer" (id = 73380384) is failed with error: "APS Application Error: 500 Internal Server Error [Libs::ExclaimerException] Provisioning: resource eb0ab3d0-ebba-4b30-b7fd-ecfa10ff419c of type 'tenant' (http://sofcloudit.com/app/exclaimer/tenant/1.0) for APS application 'Exclaimer-1.0-6': Internal Server Error: An unexpected error has occured. Body: { "code": 500, "error": "Libs::ExclaimerException", "message": "Internal Server Error: An unexpected error has occured", "http_request": "POST /Exclaimer/tenant to '192.168.251.67'" } ".'. Change Service Plan failed: Service Plan change of Subscription #1039895 has been failed: 'Task "Provisioning "tenant" for APS application Exclaimer" (id = 73380384) is failed with error: "APS Application Error: 500 Internal Server Error [Libs::ExclaimerException] Provisioning: resource eb0a

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