Article ID: 129881, created on Nov 22, 2016, last review on Nov 22, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5

Symptoms

"Upgrading resources of application 'Acronis Backup Cloud'" task fails with the following error:

  Internal error: APSC: Upgrade to ver. 2.0-1277 : resource 37-...-d1 of type 'globals' (http://acronis.com/aps/cloud-backup-v1/globals/6.6) for APS application 'Acronis Backup Cloud-2.0-1277' : 
  Network error: No message received. Application endpoint: 10.2.3.28. Request: POST /backupservice/globals/37-...-d1/upgrade?version=2.0-1241..

Cause

Network connections limit was exceeded.
Acronis APS endpoint did not close connections with Acronis server.

Resolution

Add (or uncomment) the following code line:

$this->_curl->refresh();

to the execute($uri, $method, $requestBody, $authHeaders = NULL) function body in /var/www/html/backupservice/app/Service/BaseClient/RestTransport.php file on APS endpoint host.

This forces curl utility to close its connections.

Search Words

Acronis upgrade Network error: No message received.

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Upgrading resources of application 'Acronis Backup Cloud'

Acronis upgrade task fails Network error: No message received.

Network error: No message received.

Acronis Backup Cloud upgrade task fails

Acronis POST /backupservice/globals/

Upgrading resources of application Acronis Backup Cloud

POST /backupservice/globals/

Acronis upgrade task Network error: No message received.

Acronis Network error: No message received.

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