Article ID: 129880, created on Nov 22, 2016, last review on Nov 24, 2016

  • Applies to:
  • Operations Automation 7.0

Symptoms

  1. An attempt to change service user password in CCP > Users > 1000001 > General > Change password > Gerate new passwort > Submit fails with the following error:

    An unforeseen error occurred. Please contact support@example.com. 
    Error ID: 1479473282642
    
  2. The following exception can be seen in the /var/log/pa/core.log:

    Nov 18 13:52:36.076 : ERR [rest:64060 1:30690:989e4b70 SAAS 1425930826]: [ APSC] REST Error: PUT /aps/2/application/rest/f145a3ca-40c8-440e-a405-c2f54141786d code=500: Value of property 'notificationEmail' ('') does not match the format 'email': No @ at address
    Nov 18 13:52:36.076 : DBG [rest:64060 1:30690:989e4b70 SAAS 1425930826]: [ HTTP] IN  Response headers: 'Date:Fri, 18 Nov 2016 12:52:36 GMT'  'Connection:Close'  'Content-Type:application/json'  'Content-Length:185'
    Nov 18 13:52:36.076 : INF [rest:64060 1:30690:989e4b70 SAAS 1425930826]: [ HTTP] IN  127.0.0.1  [185] "PUT /aps/2/application/rest/f145a3ca-40c8-440e-a405-c2f54141786d HTTP/1.1"  [0] "500 Internal Server Error"  47ms Actor: ACCOUNT:1012204
    
  3. No e-mail specified in CCP Contact info > Secondary E-mail

Cause

This behaviour caused by the differences in internal logic of Operations Automation in versions 6 and 7. In OA 6.0, empty contact_email was treated as absent contact_email in 6.0, and after upgrade to 7.0 it is not. This software-related issue has been submitted to Engineering Team as internal request #APS-39456.

Resolution

The fix is planned to be included in one of future product updates. Contact your Technical Account Manager or Pooled Technical Associate Team (pta@odin.com) in order to find out the current status of #APS-39456.

To resolve the issue for a particular service user:

  1. Set any Secondary E-mail in CCP > Service User > 1000001 > Contact Info > Edit for the corresponding service user and then remove it (if necessary).

  2. Change service user's password.

To resolve the issue for the whole installation, please contact Odin Technical Support.

Search Words

password

empty contact_email

Contact info

No @ at address

password cannot be changed

Secondary E-mail

An unforeseen error occurred

APS-39456

contact_email property

Secondary E-mail is empty

Change password

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