Article ID: 129870, created on Nov 17, 2016, last review on Nov 17, 2016

  • Applies to:
  • Operations Automation

Symptoms

Office365 Provisioning "Tenant" for APS application task fails:

500 Internal Server Error
[ApplicationUnknownError] Provisioning: resource d.-..-.6 of type 'tenants' (http://www.parallels.com/Office365/Tenant/1.2) for APS application 'Office 365-16.6-43': 
Incorrect state name length..

Cause

Error is self-explained: US state property has incorrect format. It can be checked additionally in the request body (sitelog or server.log):

DEBUG mmandRequest: Request data: {"customer":..."default_address":{...,"address_line2":"","city":"Doral","region":"Doral","country":"us",...}

There should be "region":"FL" instead of "region":"Doral".

Resolution

Modify customer's contact information and re-run failed task.

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