Article ID: 129853, created on Nov 15, 2016, last review on Nov 15, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

On attempt to change the password for Plesk subscription in OBAS CP using the link

Cannot log you in to Plesk with your saved password. Click here to reset the password.

the error message occurs:

An error occurred during the Plesk operation

The following records are displayed in hspc.log with DEBUG log level:

[2016/11/13 23:03:04] [INFO] [28133] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] Validation of XML document against XSD Schema failed:unknown-27572db0:0: Schemas validity error : Element 'stat_ttl': '-1' is not a valid value of the union type 'statTtl'.

Cause

The issue is considred as Plesk-related.

Resolution

Please contact Plesk support team for assistance.

Search Words

An error occurred during the Plesk operation

Issue with accessing HSP control panel

624ca542e40215e6f1d39170d8e7ec75 caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e

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