Article ID: 129822, created on Nov 7, 2016, last review on Nov 7, 2016

  • Applies to:
  • Operations Automation

Symptoms

The task Complete removal of organization related to the subscription that is being removed from OA fails with the following error:

Failed to delete organization 'LDAP://<AD_PATH>'. Please delete all the users under this organization first.

Example of the AD path to OU:

LDAP://OU=SXXXXXXXXX,OU=RXXXXXXXXXX,OU=Hosting,DC=Some_Provider_Name,DC=local

Cause

For security reasons OA does not delete Active Directory Organization Units that contain existing users.

Resolution

  1. Delete the users under the mentioned organization unit;
  2. Restart the task

Search Words

Destination host 'W14AD02.gb.so.ccs' (#36), IP '10.214.0.46' : Provisioning request failed. Call of method "SW Managed Active Directory::DeleteOrganization" failed. Type: Parallels.Wpe.Utils.WpeProcedureException. Inner exception(s): ------------------- Failed to delete organization 'LDAP://OU=S001006411, OU=R0001000021, OU=Hosting, DC=gb, DC=so, DC=ccs'. Please delete all the users under this organization first.

Remove OU for reseller

Failed to delete organization

Task Failed Errors

please delete all the users under this organization first

Complete removal of organization

Order provisioning fails - time out

Failed to delete organization 'LDAP://OU=S001006411, OU=R0001000021, OU=Hosting, DC=gb, DC=so, DC=ccs'. Please delete all the users under this organization first.

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