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Article ID: 129795, created on Nov 4, 2016, last review on Nov 4, 2016

  • Applies to:
  • Business Automation

Symptoms

It is not possible to upgrade/downgarde a license resource neither from providers control panel, nor from customers - attempt to place an order fails with an exception:

Standard Resource Management is not allowed for Resource #ID

Cause

License (KAGATE-based) resources cannot be managed in standard way due to specifics of the KAGATE container that manages them.

Resolution

Licenses should be purchased/removed from the Licenses tab of the corresponding subscription.

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