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Article ID: 129779, created on Nov 1, 2016, last review on Nov 1, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Subscriptions of a Reseller's Customers become Expired despite the credit limit set under PCC Top > Account Director > Reseller Manager > Resellers > Reseller Name > Financial Info tab is far from depletion.

Cause

As it is istated in OBAS Provider's Guide

Credit terms regulate financial relations of Provider and customer or reseller in case a reseller purchases something for their own.

It means that the credit limit from Provider's Credit terms is applied to a reseller himself, not to reseller's customers. Reseller customers are subjects to reseller credit terms set in RCC.

Resolution

Log in to RCC, locate a customer whose subscription got expired and check the Reseller's credit terms the customer uses. Increase credit limit if necessary. Please note that when Provider or Reseller goes Top > Account Director > Customer Manager > Customers > Customer name > Financial Info, presses Edit, selects new Credit terms and presses Update, values set in those terms are automatically applied to the customer and all of its subscriptions. Also, all changes made to some Credit terms under Top > Account Director > Subscription Manager > Credit Terms > Credit terms name > Edit > Save are propagated immediately to all accounts that use those Credit terms.

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