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Article ID: 129777, created on Nov 1, 2016, last review on Jun 7, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Subscription is failed to provision. The following records are displayed under Top > Configuration Director > Logging and Errors > Action Log:

#123456 Provision client to Plesk
Process provisioning for document; Failed to create account on Plesk node: Unable to set "locale" argument's value ("en-US"): The specified language pack is installed but not enabled in the system.
See Problem # p2016-10-24_23-07-27 for details. 

Note: the locale may be different in your case.

Cause

Language set under Top > Account Director > Customer Manager > <Customer_name> > Notifications tab is not enabled on Plesk side.

Resolution

Either enable appropriate language on Plesk side or change the language for affected account on OBAS side under Top > Account Director > Customer Manager > <Customer_name> > Notifications tab.

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