Below is the list of TTS-related known issues. Note, TTS module is dropped since OSA 7.0, therefore the list is to be used just for reference, no resolution is excepted.
- “Quote & Reply” and “Quote & Comment” are not localized #PBA-76574 ("Not localized fields in TTS").
- It is not possible to work with the renamed notification templates (only default "TTS Ticket Resolved Template" can be used).
- Notifications are not localized due to bug with id #PBA-67455 ("TTS sending non localized notifications").
Due to bug with id ##PBA-71750 ("TTS task TTS.RemindDueTickets is being executed too often which causes issues when managing tickets in Control Panel") tickets can be opened for a long time, sometimes it becomes not possible to work with TTS at all. Change the task frequency to avoid it:
Home> System> Settings> Events> Scheduled Task #ID TTS Notify Tickets