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Article ID: 129760, created on Oct 31, 2016, last review on Oct 31, 2016

  • Applies to:
  • Business Automation

Symptoms

Notifications are shown as Sent in BA providers control panel, but the customers (or the specific ones) state they do not receive it.

Cause

Check what mail server is used:

/usr/local/bm/conf/AMAIL-users.db

Make sure the host set processes e-mails correctly.

For example, if you see

[Server]
Host = localhost
Port = 25

that means that local mail server is used to send the notifications, check /var/log/maillog on the BA application server to check the notifications sending status.

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