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Article ID: 129759, created on Oct 31, 2016, last review on Jan 4, 2017

  • Applies to:
  • Business Automation

Symptoms

There is custom Order Notification Template specified in Home > System > Settings > Notifications > Common Notification Settings, but a different notification is sent on sales order placemenet.

Cause

An issue is caused by the bug with id #PBA-29868 ("Change of the Order Notification Template does not have any effect").

Resolution

Change the notification template (TemplateName) used in the MESSAGE handler signature:

Home > System > Settings > Events > Event Type Order Placed > Event Handlers > MESSAGE::OrderNotification

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