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Article ID: 129751, created on Oct 31, 2016, last review on Oct 31, 2016

  • Applies to:
  • Business Automation 5.5
  • Business Automation 6.0


It is not possible to perform an operation from CCP that requires Terms and Conditions acceptance, an exception is thrown:

"failed to parse input document".

In the generic_worker.log an error

parser error : Input is not proper UTF-8, indicate encoding !

can be seen.


The issue is caused by the bug with id PBA-62973 ("Customer cannot view long "Terms and Conditions" agreement in national language in CCP").


The bug is fixed in BA 6.0.6, please update to that or later product version. As a workaround you may shorten Terms and Conditions to 4093 bytes.

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