Article ID: 129751, created on Oct 31, 2016, last review on Oct 31, 2016

  • Applies to:
  • Business Automation 5.5
  • Business Automation 6.0


It is not possible to perform an operation from CCP that requires Terms and Conditions acceptance, an exception is thrown:

"failed to parse input document".

In the generic_worker.log an error

parser error : Input is not proper UTF-8, indicate encoding !

can be seen.


The issue is caused by the bug with id PBA-62973 ("Customer cannot view long "Terms and Conditions" agreement in national language in CCP").


The bug is fixed in BA 6.0.6, please update to that or later product version. As a workaround you may shorten Terms and Conditions to 4093 bytes.

Search Words

failed to parse input document

service terms

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 3627d36199b8ff577605df76e2fa222b bb7e9177fb03488961a3ea554120f328 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496

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