Article ID: 129750, created on Oct 31, 2016, last review on Oct 31, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Provisioning of a renewal order for a Domain registration subscription failed. The following error message is displayed under Top > Configuration Director > Logging and Errors > Action Log:

#1234567 Order on Domain Subscription Process provisioning for document; Process document #1234567
Operation has failed with Error Code # -5. See Problem # p2016-10-03_00-31-00 for details.

In related Problem report can be found the following:

[2016/10/02 23:48:10] [DEBUG] [3977] [HSPC::MT::Plugin::DM::eNom::renew_domain] enom -> renew_domain: ERROR: This domain is beyond the expiration date and cannot be renewed with this process.
[2016/10/02 23:48:10] [DEBUG] [3977] [HSPC::MT::DM::RegDomain::process_renew_domain] renew_domain result: $VAR1 = {
'message' => 'This domain is beyond the expiration date and cannot be renewed with this process.',

'is_success' => 0

};
........

Cause

Domain in question is in Redemption period on eNom side.

Resolution

Please contact eNom support directly to renew the domain.

Search Words

This domain is beyond the expiration date and cannot be renewed with this process

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