Article ID: 129748, created on Oct 30, 2016, last review on Oct 30, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5

Symptoms

Office365 executing configuration script task fails:

error id "validation-error",setting id "Configuration": Method edit_customer calling failed.
Reason:SubscriptionDisabledFault Method: SetSubscriptionQuantity 

In sitelog:

<b:SubscriptionState>SUBSCRIPTION_STATUS_DISABLED</b:SubscriptionState>

Cause

Subscription is disabled on the MOP side.

Resolution

Find out the reason of such subscription status:

  1. Check XMLPayload content for this customer account for cancellation request was sent from OA side;
  2. Check that subscription in question does not have disabled parent subscription (in case Sharepoint Storage, for instance);
  3. Check failed or canceled tasks, related to this subscription;

In case it has not helped, please, contact Microsoft support to re-activate the subscription.

Search Words

Method: SetSubscriptionQuantity

Reason:SubscriptionDisabledFault Method: SetSubscriptionQuantity

Method edit_customer calling failed. Reason:SubscriptionDisabledFault

Application configuration script reported errors: ' error id "validation-error", setting id "Configuration":

<b:SubscriptionState>SUBSCRIPTION_STATUS_DISABLED</b:SubscriptionState>

subscrioption disabled

Reason:SubscriptionDisabledFault

SUBSCRIPTION_STATUS_DISABLED

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0 5b048d9bddf8048a00aba7e0bdadef37 2554725ed606193dd9bbce21365bed4e

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