Article ID: 129730, created on Oct 28, 2016, last review on Oct 28, 2016

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0
  • Operations Automation 5.5

Symptoms

Task Configure site application fails with the following error:

Destination host 'PEMWINWEB01.domain.tld' (#22), IP '10.0.0.1' : Provisioning request failed. Unspecified error [<response><errorContext description="Error 255(The extended attributes are inconsistent) at execute '$tmp$configure$batch$.bat' on server 'PEMWINWEB01.domain.tld'
Error:
No log handling enabled - turning on stderr logging
Cannot find module (IP-MIB): At line 0 in (none)
Cannot find module (IF-MIB): At line 0 in (none)
Cannot find module (TCP-MIB): At line 0 in (none)
Cannot find module (UDP-MIB): At line 0 in (none)
Cannot find module (HOST-RESOURCES-MIB): At line 0 in (none)
Cannot find module (SNMPv2-MIB): At line 0 in (none)
Cannot find module (SNMPv2-SMI): At line 0 in (none)
Cannot find module (NOTIFICATION-LOG-MIB): At line 0 in (none)
Cannot find module (UCD-SNMP-MIB): At line 0 in (none)
Cannot find module (UCD-DEMO-MIB): At line 0 in (none)
Cannot find module (SNMP-TARGET-MIB): At line 0 in (none)
Cannot find module (NET-SNMP-AGENT-MIB): At line 0 in (none)
Cannot find module (DISMAN-EVENT-MIB): At line 0 in (none)
Cannot find module (SNMP-VIEW-BASED-ACM-MIB): At line 0 in (none)
Cannot find module (SNMP-COMMUNITY-MIB): At line 0 in (none)
Cannot find module (UCD-DLMOD-MIB): At line 0 in (none)
Cannot find module (SNMP-FRAMEWORK-MIB): At line 0 in (none)
Cannot find module (SNMP-MPD-MIB): At line 0 in (none)
Cannot find module (SNMP-USER-BASED-SM-MIB): At line 0 in (none)
Cannot find module (SNMP-NOTIFICATION-MIB): At line 0 in (none)
Cannot find module (SNMPv2-TM): At line 0 in (none)" code="0x80004005" executeSeqNo="4"><errorSource namespace="PEMUtils" procedure="RemoteExec"/></errorContext></response>]

Cause

There may be different reasons:

Case 1. Wordpress configuration file wp-config.php is empty and this is causing the issue. It could happen, for example, if the configuration file was corrupted during the wordpress upgrade because of the disk space shortage

Case 2. In case of Joomla APS, the following error can be found in Event Viewer:

The description for Event ID ( 2 ) in Source ( PHP-5.3.28 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: php[12080], PHP Warning:  require_once(): open_basedir restriction in effect. File(D:\CustomerData\webspaces\webspace_00140962\webapps\joomla-70524\scripts\env-parser.php) is not within the allowed path(s): (none) in D:\CustomerData\webspaces\webspace_00140962\webapps\joomla-70524\scripts\$tmp$configure.php on line 

In such case, there is most likely a problem with open_basedir restrictions in php.ini file

open_basedir="None"

Resolution

Case 1. In order to resolve the reported issue, please increase the disk space limit for this subscription and restore wp-config.php file if you have backup. Then re-run the filed task. If task still fails with the same error, more scripts inside this Wordpress application folder might be corrupted due to disk space issue. In this case it is better to cancel the failed tasks and all the dependent ones related to this instance, then restore the webspace from the backup and initiate Wrdpress upgrade again.

Case 2. Change the parameter open_basedir in php.ini to

    open_basedir="D:\CustomerData;D:\PHPUploadData;C:\Program Files\SWsoft\PEM\sysvhosts\elFinder;C:\Program Files\SWsoft\PEM\sysvhosts\elFinder"

and then re-run the task

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