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Article ID: 129712, created on Oct 27, 2016, last review on Oct 27, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

On attempt to open a Domain Registration subscription the undermentioned error is displayed:

Application Error
rep2016-10-14_21-20-29

In related Problem report can be found the following messages:

[2016/10/14 21:20:29] [DEBUG] [5514] [HSPC::MT::DM::ToolsInt::can_renew_domain] expire_time:0000-00-00 00:00:00
[2016/10/14 21:20:29] [DEBUG] [5514] [HSPC::MT::DM::ToolsInt::can_renew_domain] now:2016-10-14 12:20:29
.....
[2016/10/14 21:20:29] [FATAL] [5514] [Error::throw] URI handler (HSPC::Billing::Subscription->teaser_office) error: Date::Calc::Delta_Days(): not a valid date at /usr/lib/perl5/site_perl/5.8.8/HSPC/MT/DM/ToolsInt.pm line 1065. 

Cause

Expiry date value is empty for a domain related to the affected subscription.

Resolution

Go to Top > Service Director > Domain Manager > Domains > <domain.tld> and set Expiry date value as Real expiry date.

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