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Article ID: 129702, created on Oct 26, 2016, last review on May 29, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Question

During placing an order for an SSL certificate parameters 'Organization Name' and 'Organization Unit' are mandatory for Comodo SSL certificate types. However, end-users are able to submit an order with mentioned parameters left empty. As a result, the following error response received from eNom:

This Organization Validation cert requires both Organization Name and Unit. Please create a new CSR with these values and resubmit.

Is it possible to make 'Organization Name' and 'Organization Unit' parameters mandatory for Comodo SSL certificates?

Answer

That is possible since OBAS 4.5.7. To make sure that OBAS checks whether the fields Organization name and Organizational unit name have been completed when purchasing Comodo certificates, please upgrade to 4.5.7 as described in How to upgrade OBAS system to the latest available version.

Hotfix for 4.5.5 version

If upgrade is not an option for you, there is a hotfix for 4.5.5 version. To install it, please download 64-bit hotfix or 32-bit hotfix depending on your OS and install it by running the commands below.

For 64-bit OS:

# rpm -Uvh hspc-plugin-ssl-enom-4.5.5-64.swsoft.x86_64.rpm

# hspc-upgrade-manager --finish

For 32-bit OS:

# rpm -Uvh  hspc-plugin-ssl-enom-4.5.5-64.swsoft.i386.rpm

# hspc-upgrade-manager --finish 

Warning: Running hspc-upgrade-manager --finish will cause OBAS downtime for several minutes.

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