Search Engine: Elastic

Article ID: 129695, created on Oct 26, 2016, last review on Oct 26, 2016

  • Applies to:
  • Business Automation 5.5

Symptoms

In BA 5.5 task "Check For Updates" started failing. In REPORTER.log there are records:

[16-10-17 13:00:40.417 Worker1.142 RQ10983882 NTE] Entering method REPORTER_Container::Worker1.142.CheckForAvailableUpdate(user = -1, transaction = 10264333, SID = 0, lang = en, LP)
[16-10-17 13:00:40.417 Worker1.142 RQ10983882 NTE]      1 input arguments :
                string: NULL

Entity: line 4: parser error : Opening and ending tag mismatch: META line 2 and HEAD
</HEAD><BODY>
       ^
Entity: line 7: parser error : Specification mandate value for attribute noshade
<HR noshade size="1px">
            ^
Entity: line 7: parser error : attributes construct error
<HR noshade size="1px">
            ^
Entity: line 7: parser error : Couldn't find end of Start Tag HR line 7
<HR noshade size="1px">
            ^
Entity: line 10: parser error : Specification mandate value for attribute noshade
<HR noshade size="1px">
            ^
Entity: line 10: parser error : attributes construct error
<HR noshade size="1px">
            ^
Entity: line 10: parser error : Couldn't find end of Start Tag HR line 10
<HR noshade size="1px">
            ^
Entity: line 17: parser error : Opening and ending tag mismatch: BR line 9 and BODY
</BODY></HTML>
       ^
Entity: line 17: parser error : Opening and ending tag mismatch: BODY line 4 and HTML
Entity: line 17: parser error : Premature end of data in tag HEAD line 2
Entity: line 17: parser error : Premature end of data in tag HTML line 2
[16-10-17 13:00:40.945 Worker1.142 RQ10983882 NTE] Finished method REPORTER_Container::Worker1.142.CheckForAvailableUpdate(user = -1, transaction = 10264333, SID = 0, lang = en, LP)
[16-10-17 13:00:41.001 Worker1.142 RQ10983882 NTE] ExceptionResult: [XMLPacket] Can't parse xml packet

Cause

Updates are checked by url http://download.pa.parallels.com/pba/ which is now resolved to a different address:

[root@bm ~]# ping download.pa.parallels.com 
PING dbzky9d9oxm08.cloudfront.net (54.192.127.7) 56(84) bytes of data.

URL is hardcoded in BA 5.5, it has been changed in all the latest version (BA versions 6 and 7), but 5.5 is not maintained anymore: http://www.odin.com/support/policies/automation-lifecycle/

Resolution

As a workaround you may point url to some not existing address, e.g by adding 1.1.1.1 download.pa.parallels.com to hosts file and resubmit the tasks, they will be completed (without actual checking for updates, but anyway no more updates will be available for 5.5).

Correct way is upgrading to the supported and maintained product version.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496

Email subscription for changes to this article
Save as PDF