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Article ID: 129694, created on Oct 26, 2016, last review on Oct 26, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Question

A Credit Card is in the Error status. What does it mean, how could it happen and what should Provider do to put it back to OK?

Answers

OBAS Provider's Guide gives an explanation.

Status. The status assigned to a credit card by you (Provider Administrator). A Customer cannot change this status via Control Panel. The status can be one of the following:

* Unchecked. If a credit card is registered in Odin Business Automation Standard, but no transactions using this credit card were performed yet.
* OK. The credit card is valid, transactions are performed successfully.
* Expired. The credit card expired, transactions are not allowed.
* Error. An error occurred while performing transaction using this credit card. Transactions are not allowed.
* Disabled. A credit card was disabled by your staff member for some reasons. Transactions are not allowed.

Error details can be found in credit cards transaction log that is located under Top > Commerce Director > Online Payments > Transaction Log

Each reseller has a transaction log of his own.

In the transaction log please locate a failed transaction tried with the card in question and check for error details. Correct wrong settings or contact the credit card processing entity to find out why the payment was rejected.

If you are absolutely sure that there is nothing wrong with the card, please go Top > Commerce Director > Online Payments > Credit Cards, select the card in question, press Edit and set the card status to OK manually.

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