Article ID: 129672, created on Oct 23, 2016, last review on Oct 23, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

APS 1.2 -> 2.0 migration fails during tenant synchronization stage:

Task ID 6014427
Task name Provisioning "Migration" for APS application Office 365
Task description Provisioning resource 47eb7983-212b-451c-991d-3c374fc850ab of type 'migrations' (http://www.parallels.com/Office365/Migration/1.1) for APS application 'Office 365-6.4-63'. Additional info: Subscription #1234567: Finalize the migration
Subscription ID 1
Queue status Failed
Start not earlier than Feb-03-2016 12:40
Method name taskExecuteWorkflow on SCREF:SaaSManagerTasks:0
Last execution output APS Application Error:
500 Internal Server Error
[ApplicationUnknownError] Provisioning: resource 47eb7983-212b-451c-991d-3c374fc850ab of type 'migrations' (http://www.parallels.com/Office365/Migration/1.1) for APS application 'Office 365-6.4-63': Unable to synchronize domains and users from the Cloud to PA. Please resolve an issue and restart the task. Error details:
  Error: An item with the same key has already been added..
Body: {
"code": 500,
"message": "Unable to synchronize domains and users from the Cloud to PA. Please resolve an issue and restart the task. Error details: Error: An item with the same key has already been added.", "additionalNonlocalizableMessage": "",
"error": "ApplicationUnknownError",
"http_request": "POST /mosiaps2/aps/migrations to 'mosi.provider.net'"
}

Cause

The issue has been reported to the development team as APSA-14110 and fixed in Office 365 6.5.

Resolution

Please schedule update of Office 365 APS to version 6.5 or higher in your environment to prevent the issue.

Search Words

APS2.0 migration

An item with the same key has already been added.

Office365

Unable to synchronize domains and users from the Cloud to PA. Please resolve an issue and restart the task. Error details: Error: An item with the same key has already been added..

Unable to synchronize domains and users from the Cloud to P

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