Search Engine: Elastic

Article ID: 129665, created on Oct 23, 2016, last review on Jun 2, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

Task Delete webspace (ds_id=xxxx, hd_id=yyyyyy) on host 'WINWEB01.domain.tld fails with the error:

Destination host 'WINWEB01.domain.tld' (#zzz), IP '192.168.10.100' : Provisioning request failed. The system cannot find the path specified. [<response><errorContext description="The system cannot find the path specified." code="0x80070003" executeSeqNo="1"><errorSource namespace="File System Provider Ex" procedure="deleteFileEx"/></errorContext></response>]

The affected webspace is located on IIS7.5 server and has Presence Builder APS installed in it.

Cause

The issue has been reported to the development team as POA-87588: "Call of method "File System Provider Ex::deleteFileEx" failed: "The system cannot find the path specified" while trying to delete a whole subscription with PPB website on IIS 7.5".

There is a symlink in the Presence Builder site application location. While trying to remove the directory, system moves it to some new location, but symlink still points to the old non-existng location, thus causing the task to fail.

Resolution

Please contact your Technical Account Manager or PTA team (pta@odin.com) to trace the status of POA-87588.

To work around the issue remove the link "D:\CustomerData\webspaces\webspace_00xxxxxx\siteapps\ParallelsPresenceBuilder-xxxx\htdocs and resubmit the task.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

Email subscription for changes to this article
Save as PDF