Article ID: 129665, created on Oct 23, 2016, last review on Oct 23, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

Task Delete webspace (ds_id=xxxx, hd_id=yyyyyy) on host 'WINWEB01.domain.tld fails with the error:

Destination host 'WINWEB01.domain.tld' (#zzz), IP '192.168.10.100' : Provisioning request failed. The system cannot find the path specified. [<response><errorContext description="The system cannot find the path specified." code="0x80070003" executeSeqNo="1"><errorSource namespace="File System Provider Ex" procedure="deleteFileEx"/></errorContext></response>]

The affected webspace is located on IIS7.5 server and has Presence Builder APS installed in it.

Cause

The issue has been reported to the development team as POA-87588: "Call of method "File System Provider Ex::deleteFileEx" failed: "The system cannot find the path specified" while trying to delete a whole subscription with PPB website on IIS 7.5".

There is a symlink in the Presence Builder site application location. While trying to remove the directory, system moves it to some new location, but symlink still points to the old non-existng location, thus causing the task to fail.

Resolution

Please contact your TAM or PTA team (pta@odin.com) to trace the status of POA-87588. To fix the task please remove the link "D:\CustomerData\webspaces\webspace_00xxxxxx\siteapps\ParallelsPresenceBuilder-xxxx\htdocs and resubmit the task.

Search Words

Task 'Delete webspace (ds_id=8713, hd_id=102758) on host 'WINWEB04.infoquest.com'

Task 'Delete webspace (ds_id=8832, hd_id=102792) on host 'WINWEB04.infoquest.com

Provisioning request failed. Call of method "File System Provider Ex::deleteFileEx" failed.

Task 'Delete virtual directory 'joomla' (dir_id=7084) from virtual web server 7490 on host 'PEMWINWEB02.infoquest.com'

Delete webspace (ds_id=9270, hd_id=102945) on host 'WINWEB04.infoquest.com' (host_id=579).

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