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Article ID: 129657, created on Oct 23, 2016, last review on Oct 23, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

In Provider Control Panel when one goes to Products > Service Templates, clicks some Service Template and switches to Parameters tab, Unforeseen error is shown.

Same behavior is observed when going to application page e.g. Services > Applications > SpamExperts Integration > Instances > Domain Specific Settings.

Cause

The issue has been reported as POA-96708 Unforseen Error came when click the Service Template Paramters "DomainManager", code = "1" Message: "java.lang.NullPointerException". It happens if activation parameter base_domain_id of resource type has reference to a domain which has already been removed from the system.

Resolution

Change the value of base_domain_id to another domain or to NULL using pem.setSTActivationParams API call.

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