Article ID: 129646, created on Oct 23, 2016, last review on Feb 15, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

Mailbox is stuck in deleting status, and subscription is disabled. An attempt to destroy subscription gives error in BA:

Destroying service of Subscription #1234567 failed: Parallels Operations Automation error #extype_id #233, module_id #GlobalRelay, There is no subscription with id 1234567 and enabled archiving..
Error Code: 0x49f35451. Click here to find a solution
Report ID: 327418

Cause

Canceled or failed tasks

Resolution

Check if there are any failed or canceled tasks related to this subscription, process them and repeat the removal attempt. If they have already been rotated, please contact Odin Technical Support to fix the issue.

Search Words

Internal Error APSC Resource Not Found

Task ID 4069911 Queue name domain_service7938 Task name Delete webspace's AD users and groups (ds_id=7938, hd_id=100968) on host THHSLSFFE02.hs

Internal Error Resource Not Found

and enabled archiving..

Task ID 4069911 Queue name domain_service7938 Task name Delete webspace's AD users and groups (ds_id=7938, hd_id=100968) on host THHSLSFFE02.hslab1.net (#130) Task description Delete webspace's AD users and groups (ds_id=7938, hd_id=100968) on host THHSLSFFE02.hslab1.net (#130) Subscription ID 1002333 Queue status Failed Start not earlier than Sep-29-2016 10:06 Method name taskDeleteHDUsers on OBJREF:iis:0:getDomainService:7938 Last execution output Destination host 'THHSLSFFE02.hslab1.net' (#130), IP '192.168.37.44' : Provisioning request failed. Call of method "NTFSManager::clearUserQuota" failed. Type: Parallels.Wpe.Utils.WpeProcedureException. Inner exception(s): ------------------- The file exists. Object: Removing disk quota for user HSLAB1\ex_p00100968 Code: 0x80070050. Type: System.Runtime.InteropServices.COMException.

global relay

There is no subscription with id

User stuck in deleting

Unable to Destroy

destroying failed no subscription with id

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

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