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Article ID: 129640, created on Oct 20, 2016, last review on Oct 20, 2016

  • Applies to:
  • Business Automation 6.0

Symptoms

Unable to close document which is in open status with zero balance.

Cause

Document was created because some resources/service plans that were used whe the document was created are taxed and others are not. As a result total balance is zero but the tax is not zero.

Such documents can be created as a result of a product bug #PBA-66467.

Resolution

Please contact your Technical Account Manager of Pooled Technician Associate to and use the bug ID to get further assistance.

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