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Article ID: 129617, created on Oct 14, 2016, last review on Mar 7, 2017

  • Applies to:
  • Operations Automation

Symptoms

"Office365" menu item is visible under Reseller CP.

Cause

Software-related issue #APSA-16558: "Office 365 tab is shown under Reseller".

Resolution

Contact your Technical Account Manager or Pooled Technical Associates team to trace the status of the issue.

Workaround: uncheck the System > Settings > System Properties > APS placeholders in provider panel item. In this case "Office365" menu item disappears from both PCP and RCP but, provider can access Office365 instance properties by Services > Applications > Office365 still.

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