Article ID: 129542, created on Sep 29, 2016, last review on May 22, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Registration of an ".asia" domain via the eNom plug in failed with the following record in the Action log:

Register Domain; Domain domain.asia. Error occurred while registration. Error: unknown.
See Problem # p2016-09-21_19-28-34 for details.

In the Problem report related the following messages can be found:

[2016/09/22 00:31:53] [INFO] [5604] [HSPC::MT::Plugin::DM::eNom::Transport::_parse_plain] Parsed result: $VAR1 = [
'apitype => API',

'command => PURCHASE',

'done => true',

'err1=extended attribute: asia_otheridentform is required for asia_identform => other.',

'errcount => 1',

'exectime => 0.000',

'islockable => True',

'isrealtimetld => True',

'language => eng',

'maxperiod => 10',

'minperiod => 1',

'requestdatetime => 9/22/2016 12:31:53 AM',

'responsecount => 1',

'responsenumber1 => 301289',

'responsestring1 => Validation error; missing; extended attribute',

'server => SJL0WWAPI16',

'site => ',

'timedifference => +07.00',

'trackingkey => 475256fd-58fd-449e-88af-7496384c168e'

];



[2016/09/22 00:31:53] [DEBUG] [5604] [HSPC::MT::DM::RegDomain::process_domain] Original Result=$VAR1 = {
'domain_status' => 'error',

'message' => '',

'is_success' => 0

};

Cause

Such behavior was classified as software issue PBAS-30485 and was fixed in OBAS 4.5.7 release.

Resolution

To resolve the issue, please upgrade to 4.5.7 as described in How to upgrade OBAS system to the latest available version.

Hotfix for 4.5.2 version

There is a hotfix for 4.5.2 version. To install the hotfix, please download 64-bit hotfix or 32-bit hotfix depending on your OS and install it by running the commands below.

For 64-bit OS:

# rpm -Uvh hspc-plugin-dm-enom-4.5.2-45.swsoft.x86_64.rpm
# service hspcd restart 

For 32-bit OS:

# rpm -Uvh hspc-plugin-dm-enom-4.5.2-45.swsoft.i386.rpm
# service hspcd restart 

Warning: Restart of the hspcd service will cause OBAS downtime for about 10-60 seconds.

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