Article ID: 129470, created on Sep 20, 2016, last review on Jan 28, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

Any new provisioned Office 365 subscription under a particular customer is not provisioned to Microsoft Online Portal and requires activation in CCP.

When attempting to submit a subdomain and activate it, the error is shown:

Violation of PRIMARY KEY constraint 'PK_Customer'. Cannot insert duplicate key in object 'dbo.Customer'. The duplicate key value is (fdd163b8-650e-4ebd-908f-b8a4aa813181). The statement has been terminated.

Cause

The issue is recognized under internal ID APSA-15405, fixed permanently since Office 365 APS application version 16.6.

Resolution

Contact Odin Technical Support to apply the fix.

Search Words

activating an office 365 subdomain

office365 order requests another ubdomain

exchange online paln 1 provisionign went wrong

Exchange Online Kiosk

Violation of PRIMARY KEY constraint 'PK_Customer'. Cannot insert duplicate key in object 'dbo.Customer'.

manually creating 365 subscription attempt failed - task Rescheduled indefinetly

3maal-S

Office 365 Succesfully provisioned, but no license present in MOP

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