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Article ID: 129460, created on Sep 18, 2016, last review on Sep 18, 2016

  • Applies to:
  • Operations Automation 6.0


Reseller tries to place order directly via BA PCP. That leads to the error:

Parallels Operations Automation error #extype_id #1, module_id #Common, Internal error: APSC: Resource for service template 53 not found...
Error Code: 0xb619b247. Report ID: 191210

Service template exists and is delegated to reseller. Configuration seems to be correct.

In OA logs one could find the following error message:

Method 'pem.APS.getServiceTemplateToken' is executed, with status: { 'error_message' => 'Internal error: APSC: Resource for service template 53 not found..', 'extype_id' => 1, 'module_id' => 'Common', 'properties' => { 'reason' => 'APSC: Resource for service template 53 not found.', }, 'status' => -1, }

The following query should return all existing service templates:

# curl -kE /usr/local/pem/APS/certificates/poa.pem 'https://localhost:6308/aps/2/resources?implementing('

But in this case we can see that it does not contain templates, delegated to this particular reseller.


Resources of this reseller, including delegated templates, have not been propagated to APS bus.


Manually propagate reseller's account resources via the following command:

# /usr/local/pem/bin/saas_ctl sync_account $reseller_ID no

Please note 'no' parameter - it disables recursive propagation since it may lead to delays or even outage of provisioning system and should be used only during non-peak hours.

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