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Article ID: 129432, created on Sep 15, 2016, last review on May 23, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Plesk password has been changed in OBAS CP via Setup > Plesk domain properties> "Change password" for a Plesk 9-based subscription. After that the following error message is displayed in CP:

Error: Login is incorrect.

or

Cannot log you in to Plesk with your saved password. Click here to reset the password.

Cause

Such behavior was classified as the software issue PBAS-30468 and was fixed in OBAS 4.5.7 release.

Resolution

To resolve the issue, please upgrade to 4.5.7 as described in How to upgrade OBAS system to the latest available version.

Workaround for 4.5.6

If upgrade is not an option for you, there is a hotfix for 4.5.6 version. To install it, please download hotfix packages for 64-bit OS:

Or for 32-bit OS:

Install them by running the commands below:

For 64-bit OS:

# rpm -Uhv hspc-plesk-4.5.6-51.swsoft.x86_64.rpm hspc-bm-plesk-4.5.6-51.swsoft.x86_64.rpm
# service hspcd restart

For 32-bit OS:

# rpm -Uhv hspc-plesk-4.5.6-51.swsoft.i386.rpm hspc-bm-plesk-4.5.6-51.swsoft.i386.rpm
# service hspcd restart

Warning: Restart of the hspcd service will cause OBAS downtime for about 10-60 seconds.

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