Search Engine: Elastic

Article ID: 129408, created on Sep 13, 2016, last review on Apr 3, 2018

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0
  • Operations Automation 5.5
  • Business Automation 7.0
  • Business Automation 7.1
  • Business Automation 6.0

Symptoms

Domain transfer order fails :

Registering domain in external source failed. An attempt to call external for name servers failed. An attempt to call external for name servers failed. Parallels Operations Automation error #error_code #2007, extype_id #205, module_id #ResourceManagement, Subscription #<SUBSCRIPTION_ID> already exists.. Domain status:Prepared Service Creation Failed: Name Servers acquiring failed.

Previous error can be seen in the subscription service status history which is:

Registering domain in external source failed. An attempt to call external for name servers failed. Parallels Operations Automation error #extype_id #1, module_id #DnsZoneMutator, javax.persistence.PersistenceException: org.hibernate.exception.ConstraintViolationException: could not execute statement. Domain status:Prepared    

Cause

The initial root cause of the issue is that the domain already exists in Odin Automation. There are several issue involved:

a) #PBA-67633 "Domain transfer cannot be completed if first request to Odin Automation failed". This bug causes an error "Subscription already exists", fixed in Odin Automation 7.1.

b) #POA-92125 "addDomainRequest is failing if domain with same name with A record in root exists", fixed in Odin Automation 6.0.3

c) #POA-97652 "Duplicate domains considered parents of each other", fixed in Odin Automation 7.1.

Resolution

Please contact your Technical Account Manager or Pooled Technical Associate to discuss the possible workaround. To fix the issue permanently please consider to upgrade the platform to at least version 7.1.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 3627d36199b8ff577605df76e2fa222b bb7e9177fb03488961a3ea554120f328 5356b422f65bdad1c3e9edca5d74a1ae 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0 c0f836394088a28cc30dd0e5fe8b600e b2c3b33425dfc50c7d41a2efaa7f84f3 0871c0b47b3b86ae3b1af4c2942cd0ce 1941880841f714e458ae4dc3d9f3062d 5b048d9bddf8048a00aba7e0bdadef37 2554725ed606193dd9bbce21365bed4e 7c0b495571a6c1bec50e4f324a20ec14

Email subscription for changes to this article
Save as PDF