Search Engine: Elastic

Article ID: 129408, created on Sep 13, 2016, last review on Nov 14, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0
  • Operations Automation 5.5
  • Business Automation 7.0
  • Business Automation 7.1
  • Business Automation 6.0

Symptoms

Domain transfer order fails :

Registering domain in external source failed. An attempt to call external for name servers failed. An attempt to call external for name servers failed. Parallels Operations Automation error #error_code #2007, extype_id #205, module_id #ResourceManagement, Subscription #<SUBSCRIPTION_ID> already exists.. Domain status:Prepared Service Creation Failed: Name Servers acquiring failed.

Previous error can be seen in the subscription service status history which is:

Registering domain in external source failed. An attempt to call external for name servers failed. Parallels Operations Automation error #extype_id #1, module_id #DnsZoneMutator, javax.persistence.PersistenceException: org.hibernate.exception.ConstraintViolationException: could not execute statement. Domain status:Prepared    

Cause

The initial root cause of the issue is that the domain already exists in OA. There are several issue involved:

a) #PBA-67633 "Domain transfer cannot be completed if first request to OA failed". This bug causes an error "Subscription already exists".

b) #POA-92125 "addDomainRequest is failing if domain with same name with A record in root exists", fixed in OA 6.0.3

or

c) #POA-97652 "Duplicate domains considered parents of each other", fixed in OSA 7.1

Resolution

To complete the transfer process, please contact Odin Technical Support Team for assistance

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