Domain transfer order fails :
Registering domain in external source failed. An attempt to call external for name servers failed. An attempt to call external for name servers failed. Parallels Operations Automation error #error_code #2007, extype_id #205, module_id #ResourceManagement, Subscription #<SUBSCRIPTION_ID> already exists.. Domain status:Prepared Service Creation Failed: Name Servers acquiring failed.
Previous error can be seen in the subscription service status history which is:
Registering domain in external source failed. An attempt to call external for name servers failed. Parallels Operations Automation error #extype_id #1, module_id #DnsZoneMutator, javax.persistence.PersistenceException: org.hibernate.exception.ConstraintViolationException: could not execute statement. Domain status:Prepared
The initial root cause of the issue is that the domain already exists in Odin Automation. There are several issue involved:
a) #PBA-67633 "Domain transfer cannot be completed if first request to Odin Automation failed". This bug causes an error "Subscription already exists", fixed in Odin Automation 7.1.
b) #POA-92125 "addDomainRequest is failing if domain with same name with A record in root exists", fixed in Odin Automation 6.0.3
c) #POA-97652 "Duplicate domains considered parents of each other", fixed in Odin Automation 7.1.
Please contact your Technical Account Manager or Pooled Technical Associate to discuss the possible workaround. To fix the issue permanently please consider to upgrade the platform to at least version 7.1.