Search Engine: Elastic

Article ID: 129403, created on Sep 13, 2016, last review on Sep 13, 2016

  • Applies to:
  • Business Automation

Symptoms

TTS ticket was created with attachment, but it cannot be seen anywhere.

Cause

Wrong format of ticket record in the template.

Resolution

Home > System > Settings > Helpdesk > Template Sets > Template Set #ID

Default Format of Ticket Record is

    @@Record_Time@ @@Record_Author@ - @@Record@
    @@Description@
    @@Attachment@

The placeholder @@Attachment@ must be present to see the link to the attachment in the Record column.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF