Search Engine: Elastic

Article ID: 129373, created on Sep 5, 2016, last review on Jun 13, 2018

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.2
  • Operations Automation 6.0
  • Operations Automation 5.5

Symptoms

  1. Unable to update DNS record with new data in CCP: customer got CCP blank screen after he clicked "submit". The following error appears in poa.log:

    INF  [ writeAccessLog] OUT  10.10.10.10:6308  [105] "PUT /aps/2/application/dns-record-a/bdc795cc-63fd-4ef4-a944-6268b96ec076 HTTP/1.0"  [127] "404 Not Found"  33ms
    ERR [ SaaS::updatePOAResource] APS resource for /aps/2/application/dns-record-a/bdc795cc-63fd-4ef4-a944-6268b96ec076 191518 was NOT updated. Response code: 404
    DBG [ SaaS::updatePOAResource] {module_id="SaaS"; code="36"} APS resource for '/aps/2/application/dns-record-a/bdc795cc-63fd-4ef4-a944-6268b96ec076' with id '191518' was NOT updated. Error code: 404.
    
  2. When attempting to delete DNS record, the operation fails with 404 error, CCP shows black screen:

    Dec  6 12:17:09 linmn01 : ERR [UI:1400203f:3456390:1481044628947 1:8325:eaccfb90 SAAS 1646375303]: [ APSC] REST Error: DELETE /aps/2/application/dns-record-mx/8f33a12c-2079-4f22-82c2-aa08dca479e9 code=404: Resource with UID '8f33a12c-2079-4f22-82c2-aa08dca479e9' not found.
    Dec  6 12:17:09 linmn01 : DBG [UI:1400203f:3456390:1481044628947 1:8325:eaccfb90 SAAS 1646375303]: [ HTTP] IN  Response headers: 'Connection:Close'  'Content-Length:127'  'Content-Type:application/json'  'Date:Tue, 06 Dec 2016 17:17:09 GMT'
    Dec  6 12:17:09 linmn01 : INF [UI:1400203f:3456390:1481044628947 1:8325:eaccfb90 SAAS 1646375303]: [ HTTP] IN  0.0.0.0  [0] "DELETE /aps/2/application/dns-record-mx/8f33a12c-2079-4f22-82c2-aa08dca479e9 HTTP/1.0"  [127] "404 Not Found"  28ms
    

Cause

APS resource linked with another owner due to previous transfer action (e.g. subscription transfer).

Resolution

The issue has been fixed in OA v 7.0. Please consider to upgrade your installation. In order to perform the whole-installation fix after the upgrade, contact your Technical Account Manager or Pooled Technical Associate team at pta@odin.com.

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