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Article ID: 129347, created on Aug 30, 2016, last review on Aug 30, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

An available Plesk node is in the Unregistered status.

Resolution

  1. Check the articles below

  2. Re-run the periodic task Update Plesk nodes stats info or wait until it is auto-run (every 10 minutes by default) and check DEBUG OBAS log (/var/log/hspc/hspc.log) for the errors related to the node. For instance, there can be an error like below that contains a link to Plesk Knowledge base article with a solution.

    [2016/08/29 22:55:46] [DEBUG] [11907] [HSPC::MT::Plesk::Collector::_update_plesk_node_proto] TRACE [03]: . . -> HSPC::MT::Plesk::Collector->_update_plesk_node_proto (hn_id: 111; proto_version: 1660)
    [2016/08/29 22:55:46] [DEBUG] [11907] [HSPC::Logger::sw_trace] TRACE [03]: . . +> HSPC::MT::Plesk::Collector->_update_plesk_node_statistics (hn_id => 111)
    [2016/08/29 22:55:46] [DEBUG] [11907] [HSPC::Logger::sw_trace] TRACE [04]: . . . +> HSPC::MT::Plesk::Collector->_get_times_data (hn_id => 111)
    [2016/08/29 22:55:46] [DEBUG] [11907] [HSPC::MT::Plesk::Collector::_get_times_data] TRACE [04]: . . . -> HSPC::MT::Plesk::Collector->_get_times_data (hn_id => 111)
    [2016/08/29 22:55:46] [DEBUG] [11907] [HSPC::Logger::sw_trace] TRACE [04]: . . . +> HSPC::MT::Plesk::PleskGate->server_get ()
    [2016/08/29 22:55:46] [DEBUG] [11907] [HSPC::Logger::sw_trace] TRACE [05]: . . . . +> HSPC::MT::Plesk::Protocol::Proto1351->get_server_request ()
    [2016/08/29 22:55:46] [DEBUG] [11907] [HSPC::MT::Plesk::Protocol::Proto1351::get_server_request] TRACE [05]: . . . . -> HSPC::MT::Plesk::Protocol::Proto1351->get_server_request ()
    [2016/08/29 22:55:46] [DEBUG] [11907] [HSPC::Logger::sw_trace] TRACE [05]: . . . . +> HSPC::MT::Plesk::PleskGate->__send_request_to_agent ()
    [2016/08/29 22:55:46] [DEBUG] [11907] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] Sending packet to 203.0.113.2 : 8443 : /enterprise/control/agent.php
    [2016/08/29 22:55:46] [DEBUG] [11907] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] Final Packet=<packet version="1.6.6.0"><server><get><key/>
    <gen_info/>
    <components/>
    <stat/>
    <admin/>
    <interfaces/>
    <services_state/>
    <prefs/>
    <shells/>
    </get></server></packet>
    
    [2016/08/29 22:55:51] [DEBUG] [11907] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] REPLY_DATA=<script></script><p>ERROR: Call to a member function getWebServerPackage() on a non-object (class.ServiceControl.php:76)<br><br><a href='https://kb.odin.com/plesk-error/search?metaId=2f151b3173d3176d55615963051112aa&messageId=00977e512887a4576e2e1d59051a8b93&file=class.ServiceControl.php&line=76&type=Error&message=Call+to+a+member+function+getWebServerPackage%28%29+on+a+non-object' target='_blank'>Search for related Knowledge Base articles</a></p>
    [2016/08/29 22:55:51] [INFO] [11907] [HSPC::MT::Plesk::PleskGate::__send_request_to_agent] Failed to parse response::1: parser error : Extra content at the end of the document
    <script></script><p>ERROR: Call to a member function getWebServerPackage() on a 
    

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