Article ID: 129327, created on Aug 26, 2016, last review on Aug 26, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5

Symptoms

A "Synchronize resource usage for instances of APS applications" periodic task fails with the "Internal error: Resource usage synchronization is already in progress" error.

Cause

This issue is reported to the OA maintenance team as APS-25047: "The unbalanced configuration of the task taskSynchronizeResourceUsage may lead to Customer Control Panel unavailability and SAAS crash".

Resolution

The issue is fixed in OA 6.0 update 1 (as APS-25388) and OA 5.5 update 8 (as APS-24922).

To workaround the issue restart pem, pau and postgresql services on OA management node.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0 5b048d9bddf8048a00aba7e0bdadef37 2554725ed606193dd9bbce21365bed4e

Email subscription for changes to this article
Save as PDF