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Article ID: 129150, created on Jul 21, 2016, last review on May 29, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

On attempt to transfer a domain with new contacts data via the InterNetX domain plug-in the domain is stuck in Transferring state for several days.

New contacts have been created and they are remaining Registering under Top > Service Director > Domain Manager > Domains > Domain name > Contacts info.

Cause

Such behavior was classified as the software issue PBAS-30331 and was fixed in OBAS 4.5.7 release.

Resolution

To resolve the issue, please upgrade to 4.5.7 as described in How to upgrade OBAS system to the latest available version.

Workarounds for 4.5.5 and 4.5.6


For OBAS 4.5.5


Please download 64-bit hotfix or 32-bit hotfix depending on your OS and install it by running the commands below.

For 64-bit OS:

# rpm -Uvh hspc-plugin-dm-internetx-4.5.5-61.swsoft.x86_64.rpm
# hspc-upgrade-manager --finish

For 32-bit OS:

# rpm -Uvh hspc-plugin-dm-internetx-4.5.5-61.swsoft.i386.rpm
# hspc-upgrade-manager --finish

Warning: Running hspc-upgrade-manager --finish will cause OBAS downtime for several minutes.


For OBAS 4.5.6


Please download 64-bit hotfix or 32-bit hotfix depending on your OS and install it by running the commands below.

For 64-bit OS:

# rpm -Uvh hspc-plugin-dm-internetx-4.5.6-47.swsoft.x86_64.rpm
# hspc-upgrade-manager --finish

For 32-bit OS:

# rpm -Uvh hspc-plugin-dm-internetx-4.5.6-47.swsoft.i386.rpm
# hspc-upgrade-manager --finish

Warning: Running hspc-upgrade-manager --finish will cause OBAS downtime for several minutes.

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