Search Engine: Elastic

Article ID: 129143, created on Jul 20, 2016, last review on Jul 20, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Question

Is it possible to renew a subscription that is in On hold status?

Answer

Automatic generation of renewal orders is by design for subscriptions in Active and Graced status only. Provider can generate a renewal order for a subscription in On hold status, however, if the subscription has not passed its end date yet.

Therefore, please be careful while putting a subscription on hold. It can happen that after a subscription is back to Active it will eventually become Deleted because a renewal order was not generated in time.

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