DNS suppliers and all of DNS records they provide disappear from domains under
Top > Service Director > Domain Manager > Domains > domain.tld > DNS Records Suppliers. Manual synchronization of suppliers brings them back.
Such behavior was classified as the software issue PBAS-30326 and was fixed in OBAS 4.5.7 release.
To resolve the issue, please upgrade to 4.5.7 as described in How to upgrade OBAS system to the latest available version.
Workaround for 4.5.6
If upgrade is not an option for you, there is a hotfix for 4.5.6 version. To install the hotfix, please download 64-bit hotfix or 32-bit hotfix depending on your OS and install it by running the commands below.
For 64-bit OS:
# rpm -Uvh hspc-domain-manager-4.5.6-38.swsoft.x86_64.rpm # service hspcd restart
For 32-bit OS:
# rpm -Uvh hspc-domain-manager-4.5.6-38.swsoft.i386.rpm # service hspcd restart
Warning: Restart of the
hspcd service will cause OBAS downtime for about 10-60 seconds.
After applying the hotfix please synchronize suppliers manually for all the domains affected.