Article ID: 129047, created on Jun 29, 2016, last review on Jun 29, 2016

  • Applies to:
  • Operations Automation

Symptoms

The following error appears on attempt to use Synchronize Now link in CCP:

An unexpected error occurred.

The following error can be found in the sitelog:

2014-06-10 13:56:02,322 [  63] ERROR flow: Unable to prepare data for customer cc287fe2-0651-4720-a88f-8f1a8d7905bc. Error level 0: An unexpected error occurred.

Cause

Such behavior has been submitted to Odin Automation Maintenance Team as request APSA-7698: "Sync script failing with "An unexpected error occurred" and fixed in Office365 5.9.

Resolution

To prevent the issue, please upgrade Office365 to version 5.9 or higher. To workaround the issue, please contact Odin tecnical support.

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