Search Engine: Elastic

Article ID: 128855, created on May 23, 2016, last review on May 23, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

  1. Customer cannot login to Plesk from Customer Control Panel. Following error appears:

    [IM] P30020: Hardware node [pcs] is locked or inactive Details Additional error details Unable to load /aps/2/resources/934467e6-0f93-415a-9290-c942e0898af8/createAdminSession status: 500 {"message":"[IM] P30020: Hardware node [pcs] is locked or inactive"}

  2. Virtualization node state is Locked or Inactive.

Cause

The behavior was considered as internal software issue #CCU-12478.

The fix is considered to be included in one of the next Plesk Automation 11.6 updates.

Subscribe to our knowledge base - each product update comes with corresponding KB article:

https://kb.odin.com/rss/index.html

Resolution

As a workaround Customer can use direct link to login to Plesk as described in the article.

33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079

Email subscription for changes to this article
Save as PDF