Article ID: 128846, created on May 18, 2016, last review on May 18, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

Going to CCP > Websites > example.com > File Manager results in the following error:

Error:
Invalid backend configuration.
Readable volumes not available.

Checking the access to the FTP site under the website FTP user, the following error is received from the FTP server:

C:\>ftp 10.20.30.40
Connected to 10.20.30.40.
220 Microsoft FTP Service
User (10.20.30.40:(none)): w00107857
331 Password required for w00107857.
Password:
530-User cannot log in, home directory inaccessible.
 Win32 error:   The specified server cannot perform the requested operation.
 Error details: Home directory lookup failed.
530 End
Login failed.

Cause

Broken assignment of FTP user isolation for the FTP server on the corresponding IIS Web Server.

Resolution

  1. Assign the DOMAIN\pem_domain use for the FTP website:

    • Open IIS > Sites > PEM FTP Site for Shared Hosting.
    • Open FTP User isolation.
    • Set DOMAIN\pem_domain for FTP home directory configured in active directory.
  2. Restart the FTP service:

    net stop ftpsvc 
    net start ftpsvc
    

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