Article ID: 128779, created on Apr 30, 2016, last review on Apr 30, 2016

  • Applies to:
  • Operations Automation 6.0
  • Business Automation 6.0


On an attempt to move a subscription over to another account, the following error is received:

    Parallels Operations Automation error #extype_id #42, module_id #SaaS, 
    Cannot change subscriptions owner. APS application in a subscription cannot be    migrated. 
    Error Code: 0xb619b247. Click here to find a solution
    Report ID: 346370

Requirements from the documentation - are met.


It's a known issue, it can happen when 2 subscriptions with the same application are migrated together, in one call.


Move subscriptions manually one by one via pem.moveSubscriptions API call to a desired account (execute on MN):

    curl --data '<methodCall><methodName>pem.moveSubscriptions</methodName><params><param><value><struct><member><name>subscription_ids</name><value><array><data><value><i4>**SUB_ID**</i4></value></data></array></value></member><member><name>new_account_id</name><value><i4>**ACC_ID**</i4></value></member></struct></value></param></params></methodCall>' -X POST http://**MN_IP**:8440/RPC2

Where SUB_ID is ID of a subscription to be migrated, ACC_ID ID of a target account, MN_IP is IP address of a Management Node.

Search Words

Subscription did not complete account move

transfer account from one to another

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 3627d36199b8ff577605df76e2fa222b bb7e9177fb03488961a3ea554120f328 5356b422f65bdad1c3e9edca5d74a1ae 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

Email subscription for changes to this article
Save as PDF