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Article ID: 128779, created on Apr 30, 2016, last review on Apr 30, 2016

  • Applies to:
  • Operations Automation 6.0
  • Business Automation 6.0

Symptoms

On an attempt to move a subscription over to another account, the following error is received:

    Parallels Operations Automation error #extype_id #42, module_id #SaaS, 
    Cannot change subscriptions owner. APS application in a subscription cannot be    migrated. 
    Error Code: 0xb619b247. Click here to find a solution
    Report ID: 346370

Requirements from the documentation - are met.

Cause

It's a known issue, it can happen when 2 subscriptions with the same application are migrated together, in one call.

Resolution

Move subscriptions manually one by one via pem.moveSubscriptions API call to a desired account (execute on MN):

    curl --data '<methodCall><methodName>pem.moveSubscriptions</methodName><params><param><value><struct><member><name>subscription_ids</name><value><array><data><value><i4>**SUB_ID**</i4></value></data></array></value></member><member><name>new_account_id</name><value><i4>**ACC_ID**</i4></value></member></struct></value></param></params></methodCall>' -X POST http://**MN_IP**:8440/RPC2

Where SUB_ID is ID of a subscription to be migrated, ACC_ID ID of a target account, MN_IP is IP address of a Management Node.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 3627d36199b8ff577605df76e2fa222b bb7e9177fb03488961a3ea554120f328 5356b422f65bdad1c3e9edca5d74a1ae 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

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