Article ID: 128734, created on Apr 24, 2016, last review on Apr 24, 2016

  • Applies to:
  • Operations Automation

Symptoms

Office365 subscription synchronization fails with the error:

1234567 - Error: Customer xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx has no offer 'PROJECTCLIENT' provisioned

Cause

Corresponding subscription is disabled on the OA side:

OfferId: 5dbd1579-34b6-445c-a93a-efd8371c9b05, SubscriptionId: yyyyyyy-yyyy-yyyy-yyyy-yyyyyyyyyyyyc, Status: Disabled, Quantity: 0, Usage: 0

But on the MOP side 2 licenses are still assigned to users:

> Get-MsolAccountSku -TenantId 53******-********-*********3e

AccountSkuId                                 ActiveUnits     WarningUnits    ConsumedUnits

------------                                 -----------     ------------    -------------

syndication-account:ENTERPRISEPACK           10              0               10

syndication-account:PROJECTCLIENT            0               0               2

So in OSA the limit of these licenses in the subscription is now zero, but in Microsoft canceled licenses are kept for 90 days.

Resolution

  1. for each license press Reconcile now in MOP and follow the wizard to remove the license from the user
  2. Repeat the synchronization attempt (or resubmit failed task)

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF