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Article ID: 128719, created on Apr 21, 2016, last review on May 29, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Termination request was submitted for a subscription but the subscription is in Graced status instead if Terminating.

Cause

The issue occured due to parallel execution of two periodic tasks: Process pending subscription termination requests and Subscription expiration procedure. As a result, firstly the subscription was put to Terminating status and a moment later -- to Graced.

Resolution

Such behavior was classified as the software issue PBAS-30287 and was fixed in OBAS 4.5.7 release.

To resolve the issue, please upgrade to 4.5.7 as described in How to upgrade OBAS system to the latest available version.

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