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Article ID: 128716, created on Apr 21, 2016, last review on Apr 21, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Question

Reseller does not have the possibility to look at the Problem Reports.

Is there a configuration in OBAS which allows a reseller to look into Problem Reports?

Answer

It is by design that resellers can not look into Problem reports in OBAS.

A reseller does not have corresponding permissions, only Provider's staff members with appropriate role can have an access to Problem Viewer ( Top > Configuration Director > Logging and Errors > Problem Viewer ) and Problem reports.

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