CP > Account > Account Settings > More Tools appears to be unavailable after upgrading to OSA 6.0. When trying to access it we get a
Horrible Exception: java.lang.NullPointerException message.
Same issue can also appear if the provider creates an Announcement to be shown to his customers, then a customer tries to read it in the Customer Control Panel and also receives a "NullPointerException" error.
The issue is caused by the software issue #POA-101906
The solution for this issue is to enable
Account (ID = home_pba_accoount) setting in the
Customer CP Navigation section of
Settings section. The following steps should be performed:
- Login as appropriate reseller (or provider if the issue should be fixed for direct provider`s customer)
- Navigate to
Settings > Customer CP Navigation
- Enable both
Account Settings home_pba_account_settingsentities. Please see screenshot below: