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Article ID: 128671, created on Apr 14, 2016, last review on Jul 5, 2017

  • Applies to:
  • Operations Automation

Symptoms

While navigating CP > Account > Account Settings > More Tools appears to be unavailable after upgrading to OSA 6.0. When trying to access it we get a Horrible Exception: java.lang.NullPointerException message.

Same issue can also appear if the provider creates an Announcement to be shown to his customers, then a customer tries to read it in the Customer Control Panel and also receives a "NullPointerException" error.

Cause

The issue is caused by the software issue #POA-101906

Resolution

The solution for this issue is to enable Account (ID = home_pba_accoount) setting in the Customer CP Navigation section of Settings section. The following steps should be performed:

  1. Login as appropriate reseller (or provider if the issue should be fixed for direct provider`s customer)
  2. Navigate to Settings > Customer CP Navigation
  3. Enable both Account home_pba_account and Account Settings home_pba_account_settings entities. Please see screenshot below:

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