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Article ID: 128656, created on Apr 12, 2016, last review on Apr 12, 2016

  • Applies to:
  • Operations Automation

Symptoms

Provider configured offer Lync Online (Plan 3) Add-on (Offer ID E0EAFA1D-61F3-46a8-8620-E5F5AB2EE0CC) for parent offer Office 365 Midsize Business (Offer ID 14F3D64E-4B2C-4e46-9780-847AC418197B). Provisioning task was failed with the following output:

Application configuration script reported errors: '
error id "validation-error", setting id "Configuration": Method edit_customer calling failed. Reason:Parent offer for Lync Add-on E0EAFA1D-61F3-46a8-8620-E5F5AB2EE0CC cannot be found. Please check the Resource Type activation parameters.'

Cause

Software-related issue APSA-7317: Lync Online (Plan 3) 'Add-on' provisioning failure - parent offer cannot be found.

Resolution

Update Microsoft Office 365 APS 1.2 package version up to version 4.11 or higher.

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