Article ID: 128637, created on Apr 10, 2016, last review on Apr 10, 2016

  • Applies to:
  • Operations Automation 5.5

Symptoms

We are trying to create a Temporary access to mailbox from Provider CP > Services >E-mail>Mailboxes> Get Temporary Mailbox Access button and receiving the following error:

Creation of temporary mailbox failed with error: Destination host 'EXVS001.domain.tld' (#1234), IP '192.168.10.100' : Provisioning request failed. Unspecified error [<response><errorContext description="For creating a temporary mailbox, the Windows Management Framework Core (Windows PowerShell 2.0 and WinRM 2.0) should be installed on MPS server. For details, see KB article: http://support.microsoft.com/kb/968930." code="0x80004005" executeSeqNo="3"><errorSource namespace="Error Provider" procedure="SetError"/><errorSource namespace="SW Managed Exchange" procedure="CreateTemporaryMailbox"/></errorContext></response>]

However, KB968930 is already installed on MPS server.

Resolution

Install the hotfix for HMC 4.5 environment on MPS server.

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